Question 1

How can I move my gold from another provider?

Accepted Answer

You can deposit your physical gold directly with us, or sell it to your current dealer and transfer the proceeds to your Goldtresor account with the right reference.

Question 2

How long does account opening take?

Accepted Answer

Account opening at Goldtresor can be completed online in just a few minutes. The process is quick and simple, so you can access your investment gold straight away.

Question 3

How safe is gold storage?

Accepted Answer

The gold is held in high-security international vaults (for example in Zurich, Vienna or Frankfurt), and the deposited bullion is insured, so your investment is protected.

Question 4

Why should I choose Goldtresor over other dealers?

Accepted Answer

Goldtresor combines classic bullion trading with modern online technology: you can keep a gold account, buy or sell precious metals online, and use insured vault storage, all on a single platform.

Question 5

What costs come with running a gold account?

Accepted Answer

Costs depend on the chosen plan. Storage is insured and the insurance fee is proportional to the value stored, plus a monthly plan fee for the Bonus and Premium accounts.

Question 6

Why should I pick the Premium plan when opening a new gold account?

Accepted Answer

On Premium you get many features that lead to significant cost savings at onboarding and when moving your gold. You can switch back to a lower-tier plan at any time later.

Question 7

How much does it cost to deposit gold?

Accepted Answer

If you move your gold from another provider, we waive the deposit fee until 31 May. The promotion only applies to mint-fresh gold.

Question 8

Which services are available at Goldtresor?

Accepted Answer

Buying and selling of gold and other precious metals, gold account management, insured vault storage, regular gold savings plans, and shipping or in-person collection of physical bullion.

Question 9

What do I need to do if I want to move my account from another dealer to Goldtresor?

Accepted Answer

Open a Goldtresor account, request your gold from your current provider or sell it there, then deposit the gold for storage with us or transfer the proceeds to your new account.

Question 10

How long until my deposited gold appears in the system?

Accepted Answer

Deposit takes only a few minutes. During deposit we use a non-destructive verification method to check the gold's quality. Then we issue a deposit certificate for the deposited gold and credit the equivalent to your gold account.

Question 11

How long does opening a gold account take?

Accepted Answer

Account opening can be completed online in a few minutes. ID, proof of address and a selfie are required for client identification.

Question 12

What costs come with storing investment gold at Goldtresor?

Accepted Answer

Storage is insured, and the insurance fee is proportional to the stored gold's value. For example, insurance for one million HUF worth of gold costs roughly 500 HUF per month.

Question 13

Can I continue gold-account savings at Goldtresor?

Accepted Answer

Yes. Money paid into your Goldtresor account can be converted to gold at the current rate, so you can easily grow your gold account balance.

Question 14

Is there a minimum purchase limit or required term on my Goldtresor gold account?

Accepted Answer

One of Goldtresor's biggest advantages is flexibility. You can invest any amount in physical gold and other precious metals, with no fixed term. And if you no longer want to keep saving, you can close your account for free at any time.

Question 15

When can I claim the free deposit offer?

Accepted Answer

You can claim the free deposit during the promotion (until 2026.05.31) if, as a new client, you open a gold account at Goldtresor and move high-quality, mint-fresh gold from another provider.

Question 16

Can I claim my gold in physical form if I decide to?

Accepted Answer

Yes. You can convert your Goldtresor gold-account balance into investment gold bars or coins at any time, and request insured shipping or in-person collection.

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